Table of Contents
Module 1 - Identify Customer Needs
Section 2 - Extract New Customer Requirements
Jones, Jones, & Jones: Solution
1. On a separate sheet of paper, diagram the packet
flow of information for the e-mail application.
2. On a separate sheet of paper, diagram the packet
flow of information for the CD-ROM Library
Pack application.
3. Identify the customer’s performance requirements.
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At home and on the road, users should be able to work as effectively
as if they were in the office.
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Attorneys should be able to share documents effectively, regardless of
location.
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Copyright Cisco Systems, Inc. -- Version 2.0 7/98
