Table of Contents
Module 1 - Identify Customer Needs
Section 2 - Extract New Customer Requirements
PH Network Services Corporation: Solution
1. On a separate sheet of paper, diagram the packet
flow for the referral approval process.
2. Identify the customer’s performance requirements.
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Assuming 2000 characters per transaction and 100 characters per packet
(worst case), only 48,000 data packets will be routed per day.
3. Identify the customer’s requirements for redundancy.
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High availability., The hospital connection is critical.
4. What concerns do you have for scalability if
the number of doctor offices were to double over the next year?
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Even at twice the number of offices, the traffic is still fewer
than 100,000 data packets per day.
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